Customer Service

How to return a product to us

Our goal is your satisfaction. If you are unsatisfied with your purchase for any reason, it may be returned within 30 days of purchase. You can visit any of our four (4) Charlotte area retail location(s) to exchange or return your item(s). Locations: Carowinds Area / Tega Cay, Rock Hill, SC, Lake Norman / Huntersville, NC, and Gastonia, NC. Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. There are two ways to return an item. 1) Bring the item(s) to any of our four (4) Charlotte area retail store(s) with your receipt. 2) Mail the item(s) with your receipt by using the return shipping information provided below. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label. Exchanges must be picked-up at the location of return. Returns Addresses: Envy Uniforms of Rock Hill 232 S Cherry Rd Ste 150 Rock Hill, SC 29732 ------------ Envy Uniforms of Tega Cay 2879 W Hwy 160 Fort Mill, SC 29708 ---------- Pinks Uniforms of Gastonia 215 S. Broad St. Gastonia, NC 28052 ------------- Pinks Uniforms of Lake Norman 7558 Hwy. 73 Suite 101 Denver, NC 28037 -------------